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      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue to interact with your health system by phone. However, not all voice experiences are equal. No one wants to wait on hold; “listen closely because options have changed,” or get lost in a maze-like phone tree. Innovative leaders are re-imagining phone-based interactive voice response, implementing ‘low-caller-effort’ approaches to self-service, and empowering staff with more time to own patient and family-member issues. HCA Healthcare offloads 66% of calls with speech-driven call routing, to support switchboard centralization. With generative IVR, Callers easily connect to patients, doctors, scheduling, and more. In this webinar, we speak to Andy Draper to learn how HCA implemented ‘low-caller-effort’ approaches to self-service, and as a result:      
 
• Reduced operator workload      
• Empowered staff with time to attend to safety, security, and other critical needs      
• Attained immediate cost savings       
• Improved patient experience
 
Want to know more about modern, conversational AIVR™ (Parlance AI plus generative IVR)? Watch a short video featuring Duane Donaway, Director of Technology at Hendrick Health. Duane explains how Hendrick Health improved the experiences of internal and external Hendrick callers by using Parlance.
Watch Hendrick Health video here

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