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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Webinar: Rising Consumerism in Healthcare Makes Process Improvement Key

Reducing consumer effort – the work they must do to get their problems solved – builds loyalty. Organizations create loyalty primarily by helping people solve their problems quickly and easily. Consumers punish organizations with poor phone-based interactions and customer support. In these settings, research shows, customer loyalty has a lot to do with how well companies deliver on basic good service. The burden must be shifted away from the consumer wherever possible. A big problem in healthcare lies in one of the oldest technologies – the phone. People are busy. They want easy experiences at every touchpoint.
  • No one wants to wait on hold!
  • No one wants to “isten closely because options have changed”.
  • No one want to get lost in a phone tree to get what they need.

Make it easy for patients! Three recurring complaints about service interactions that focus specifically on customer effort:
  1. having to call repeatedly (or be transferred) to get an issue resolved
  2. having to repeat information
  3. having to switch from one service channel to another (for instance, needing to call after trying unsuccessfully to solve a problem / make an appointment through the website)
Implementing “low-customer-effort” approaches to service and empowering staff with more time to own customer’s issues from start to finish, drives customer loyalty and prevents unnecessary revenue leakage. Parlance is committed to transforming the caller experience for hospitals and clinics. We deliver speech-enabled IVRs as a managed service, leveraging speech recognition technology to improve the caller experience for hundreds of leading organizations nationwide. Health systems, higher education institutions, and enterprises rely on Parlance every day to modernize call handling, ease caller effort and reduce operational costs. People with routine requests can get to the person, department, or resource they need without waiting on hold or using a confusing IVR menu. People who need complex support can get it quickly, because staff are no longer acting like human transfer switches and they’re more available to help callers who need it. Hospitals and clinics specifically subscribe to Parlance to enable their patients to speak naturally and connect directly when they call on the phone.
Learn more about saving time and frustration for health system callers

Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801

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