Parlance AI voice assistants transform higher education switchboard and call center operations by automating workflows at the digital front door. For over 25 years, Parlance has been a leader in the speech technology space. Our conversational AI solutions serve hundreds of colleges and universities nationwide. Intelligent call routing reduces operational costs by decreasing reliance on live operators while accelerating student, faculty, and employee access to departments and information.

By automating routine inquiries — including directory assistance, departmental transfers, campus information, and IT help desk requests — institutions achieve significant cost savings through reduced staffing requirements. Leading research universities, liberal arts colleges, and community college systems rely on Parlance as a provider of IVR and IVA solutions that deliver measurable ROI within 30 days, enabling administrators to reallocate human resources to high-value interactions requiring personalized attention.