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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Call Demo: Video #6 – Clinic – Person calling to talk to a doctor

Voice-driven call routing makes it easy for callers to connect to the exact resource they need, with little effort.
Creating naturally flowing, obstacle-free interactions is key to a good patient experience. Minimizing friction is the best way to increase satisfaction amongst patients. Old fashioned IVRs (Interactive Voice Response) are often very difficult for callers, and that ultimately leaves patients, family members, operators and contact center agents feeling frustrated.

For over 25 years, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Our intelligent call routing solutions provide quick, friction-free, voice-driven access to the people, places, and resources inside health systems. No long hold times, no confusing menus, no numbers to press on a dial pad. Voice-driven call routing and modern, Generative IVR ™ enable more effective call navigation and improve overall patient experience.

Watch another demo here

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