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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Healthcare AI Solutions for Clinics

Voice is at the center of healthcare — from triaging a patient, to communicating test results and treatment plans, as well as inter-employee communication. AI-powered automation and speech recognition can be used to improve employee experience and patient outcomes simultaneously.

With AI, clinics can:

  • Reduce consumer effort and build loyalty
  • Free up front desk staff and increase their productivity
  • Utilize digital deflection to improve efficiency and automate call routing to patient access contact centers, when appropriate
  • Reduce costs for patient scheduling, prescription refills, patient authentication, and insurance verification
  • Improve the employee experience

Reducing consumer effort — the work they must do to get their problems solved — builds loyalty.

The Rise of Consumerism in Healthcare Means that Process Improvement is Key.

  • Healthcare consumers want the same great experience that they have come to expect in retail and hospitality sectors.

A big problem

A big problem in healthcare lies in one of the oldest technologies — the phone. People are busy, and they want easy experiences at every touchpoint without wasting time.

  • No one wants to wait on hold!
  • No one wants to “listen closely because options have changed.”
  • No one want to get lost in a phone tree while trying to access the care they need.

This is why health systems need to implement ‘low-customer-effort’ approaches to service. When support staff is empowered with more time to own patient and family member issues from start to finish, loyalty increases and unnecessary revenue leakage is avoided.

Learn more about how AI in healthcare improves patient access contact center operations...​

Learn more

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