Optimize operations and improve self-service with conversational AI. Patients manage their appointments, refill prescriptions, and get answers to common questions without tying up your staff. Parlance IVRs and IVAs answer in real time.
Calls handled
Health systems served
Years in healthcare voice
Routine self-service
Parlance generative IVRs and intelligent virtual assistants (IVAs) typically deliver ROI in 30–60 days.
AI agents manage interactions end-to-end — greeting callers, interpreting intent through natural conversation, routing with precision, scheduling through live EHR and CRM integrations, and escalating to a live agent when the interaction requires it.
No caller frustration. No long hold times.
I need to refill my prescription
for Estradiol Transdermal Gel.
Ok. I need to ask you a few questions.
Parlance conversational AI understands physician names, departments, and medications the way callers actually say them, helping hospital switchboards and patient access contact centers route calls correctly the first time.
HIPAA-compliant connection to the systems your healthcare organization runs on — Epic, Cerner, athenahealth, Meditech, etc. Schedules and patient records update without manual work.
Built-in safeguards mean efficiency without abandonment, at the switchboard and the patient access contact center. No one ends up in a loop. Two failed attempts by the AI agent trigger automatic warm transfer to a live operator.
Here’s how they get handled.
Incoming calls hit fast, and operators can only handle so many. Parlance intelligent AI absorbs inbound call volume without menus, scripts, or numbers to press. Secure HL7 integrations route to patient rooms or to nurse stations directly and FAQs are answered from the health system knowledge base. Operators focus on calls that require judgement because routine transfers leave the queue entirely.
AI agents automate appointment scheduling, rescheduling, prescription refills, and insurance questions. Parlance reduces hold times, freeing staff to focus on more complex needs. Live agents spend less time managing queues and more time helping patients. Documented results across Parlance deployments: 40%+ agent time savings, 85%+ routine call resolution, 30-60 days to ROI.
Multi-site health systems deliver one consistent, branded voice experience across every hospital and clinic. The same AI agent answers the 2 a.m. cancellation at the specialty clinic and the 8 a.m. insurance question at the main hospital. Parlance provides a consistent experience across every hospital and clinic, 24/7.
Parlance connects directly to the systems behind every call, including EHR and CRM platforms. Healthcare consumers can self-serve easily. Appointments are scheduled and patient records are updated automatically. Integrations are HIPAA-compliant and built for healthcare workflows.
Telecommunications Manager, The Valley Health System
Chief Information Officer, Tahoe Forest Health System
Director of Population Health and Care Navigation, AdventHealth Shawnee Mission
Director of Technology, Hendrick Health
Regional CIO at HCA Healthcare
Proven at scale, in critical healthcare environments across hundreds of health system deployments.
Patients should not have to struggle to access care. Parlance helps every call reach the right place.
See how healthcare organizations are using voice technology to answer more calls, reduce hold times, and improve patient access.
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