Preserving Voice-Driven Self Service After Nuance SpeechAttendant® End of Life

Early December 2019, Nuance announced that they will be discontinuing SpeechAttendant® and Open SpeechAttendant® products.

Parlance is a Nuance SpeechAttendant® Replacement — Our Solution Transforms Corporate Directories into Speech-Driven Tools

The importance of speech-driven technologies continues to rise. Callers have come to expect friction-free, self-service access inside the organizations they communicate with every day. Businesses require operational efficiencies to reduce overall call management costs.  Many organizations have come to rely on speech-enabled automated attendants, for these reasons.

Nuance recently announced that they will discontinue both their SpeechAttendant® and Open SpeechAttendant® products. Now that these Nuance products are discontinued, organizations that rely on them are forced to look for a new speech attendant solution partner.

Fortunately for Nuance customers, Parlance provides a better, highly interoperable solution.

 Parlance outperforms Nuance speech attendant capabilities — because it takes more than just technology to deliver great voice-driven experiences. For nearly 25 years, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Our modern speech attendant automates call routing with easy self-service solutions that improve customer experience. Callers speak the name of a person, department, service, or location and are automatically transferred to the requested party – without the hassle of searching for phone numbers, pressing numbers on a dial pad, or waiting to speak to an operator. In addition, Parlance creates branded dialogues and a real voice, customized for each organization.Our speech-enabled call routing solutions transform corporate directories into speech-driven tools, so people can speak naturally connect directly.

Parlance will deliver a seamless transition and improved performance benchmarks for organizations who transition from Nuance SpeechAttendant®. We guarantee ROI, as we always have.

70-85% of callers engage with the Parlance voice-driven solution.

Voice-driven solutions increase self-service, meet the customer demands of today’s leading organizations, and drive operational efficiency. Complex issues often require an agent for resolution, but routine requests do not.

  • People can speak naturally to easily get to the resource they need
  • Live agent effort is saved for more complex calls
  • Routine transfers and massive hold queues are eliminated
  • There are fewer interactions from frustrated callers waiting on hold
  • Staff morale improves and FCR increases when live agent effort is saved for more complex calls

Improve the Caller Experience

At Parlance, we use speech recognition automation to modernize and improve the first step of every caller’s journey. We empower organizations to harness the power of voice and enable your customers to speak naturally and connect quickly when they call you on the phone.

No long hold times, no confusing menus, no numbers to press on a dial pad.