Is IVR Bloat Affecting Your Callers?

Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization. However, many phone trees become so unwieldy and “bloated” that they instead degrade the caller experience and customer satisfaction. When too many options are crammed in, you waste people’s time and frustrate them − putting… Continue reading Is IVR Bloat Affecting Your Callers?