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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Video: Solve call management challenges and remove the burden from your IT infrastructure

Parlance is a trusted leader in the field of secure enterprise communications solutions, delivering voice recognition as a managed service. Parlance takes the burden away from your IT team, managing the implementation and deployment, taking responsibility for day-to-day call routing performance, and guaranteeing results. We guarantee ROI for SMBs, large enterprises, Fortune 500 companies, and public institutions. Our expert team continuously improves the performance of your solution over time, eliminating waste within your organization and freeing up resources for activities that serve your customers and your business operations.

Since 1996, organizations nationwide, in healthcare, higher education, finance, and manufacturing, have depended on Parlance to deliver powerful voice-driven call routing solutions and improve unified communication methods. Our comprehensive, automated speech-based solutions improve the customer experience and reduce operator / agent workload.

Customers and staff with routine needs can simply speak naturally, saying the name of the person or department they want to reach, and connect quickly. No long hold times, no confusing menus, no numbers to press. Parlance speech-enabled Automated Attendant reduces caller frustration.

The benefits of enriching caller experience with speech technology:

  • LEAN business operations
  • Reduced costs
  • Increased productivity
  • Less administration and maintenance
  • Improved collaboration between employees and departments
  • Improved customer experience
  • Improved employee experience
  • Improved operator/agent experience
  • High connection rates (further boosted by an authoritative directory, created by Parlance and updated nightly)

Want to learn more about how Parlance can save money for your organization?

Watch this video

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