5 min
Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.
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Ahlem’s expertise in natural language processing and backend engineering plays a critical role in helping Parlance deliver seamless, intelligent voice-driven solutions that significantly improve the way healthcare systems interact with their patients. By designing and developing conversational AI agents that understand natural human speech and intent, Ahlem enables Parlance customers to provide better service to their patient populations. Patients who call on the phone can quickly reach the right department or destination, without waiting on hold for a long time or becoming frustrated with rigid phone tree menus (old fashioned IVRs). On the backend, Ahlem implements custom business logic that reflects the specific operational workflows of each health system Parlance serves, ensuring every caller is intelligently routed based on their needs, context, and provider-specific nuances. This not only improves patient satisfaction and easier access to care but also reduces call center burden, allowing human agents to focus on more complex or sensitive tasks. Because of Ahlem’s work, Parlance delivers healthcare clients scalable, efficient solutions that enhance operational performance and deliver a better, more compassionate experience to every patient. Ultimately, Ahlem’s contributions help health systems modernize patient communication and build trust at every touchpoint.
Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors
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