5 min
Parlance Senior Cloud Operations Engineer Eric Bardun reveals how robust cloud infrastructure, comprehensive monitoring, and 25+ years of expertise ensure
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Eric Bardun serves as Senior Cloud Operations Engineer at Parlance, where he architects and maintains mission-critical infrastructure supporting millions of annual patient interactions across hundreds of healthcare organizations nationwide. With over 18 years of technical expertise spanning cloud architecture, DevOps strategy, and solutions development, he brings a security-first approach informed by extensive experience in HIPAA-compliant, multi-tenant healthcare systems. Previously, as Associate Solutions Architect at CoStrategix, he earned three Azure certifications in seven months while designing enterprise-grade cloud solutions. His 15-year tenure at Directions Research honed his data analysis capabilities and technical leadership skills, where he founded and led an automation team delivering custom solutions across diverse technology stacks. Bardun’s work emphasizes operational reliability, cost-effective observability infrastructure, and the principle that exceptional technology infrastructure should operate invisibly—enabling seamless patient access to care when it matters most.
Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors
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