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      At Parlance, we execute monthly employee security training programs and real-world phishing simulation campaigns that reduce our vulnerability to threats and ensure operational integrity. Parlance is fiercely committed to safeguarding sensitive patient information and maintaining regulatory compliance standards.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Linton Featured Team Member - Parlance

      Linton Ranson, IT System Administrator

      At Parlance, we execute monthly employee security training programs and real-world phishing simulation campaigns that reduce our vulnerability to threats and ensure operational integrity. Parlance is fiercely committed to safeguarding sensitive patient information and maintaining regulatory compliance standards.

1 Posts by John Russo

John Russo

John Russo is a Senior Software Engineer at Parlance, a leading healthcare voice AI company. He brings over two decades of specialized expertise in telecommunications quality assurance and test automation. John’s career trajectory spans critical infrastructure testing at Empirix, where he led QA teams and pioneered automation initiatives that reduced regression testing cycles by 85%, followed by senior engineering roles at MediaMath, TrueMotion, and Cambridge Mobile Telematics. John’s technical evolution spans traditional QA methodologies to sophisticated Python-based automation frameworks integrated within CI/CD pipelines. His work focuses on embedding reliability into healthcare communication systems from architectural inception — a philosophy developed through years validating mission-critical telecom infrastructure where failures sever vital connections. John’s expertise encompasses API testing, behavior-driven development, and performance validation across complex distributed systems.

GRAPHIC_BLOG_John Russo_Building Automation Frameworks
  • Picture of John Russo John Russo
  • 11 Dec 2025
3 min

Healthcare Voice AI: Building Reliable Automation Frameworks

Discover how Parlance builds reliable healthcare voice AI through rigorous test automation frameworks that ensure mission-critical systems never fail patients.
  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min

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