7 min
Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.
Meet us at Upcoming Healthcare Events | Details
Katie Cardarelli brings over 15 years of healthcare operations experience to her role leading client success at Parlance, where she helps health systems like HCA Healthcare, Keck Medicine of USC, and Arkansas Children’s deploy AI-powered voice solutions that eliminate friction in patient access. Her work enables organizations to deflect hundreds of millions of live-agent calls annually, improving efficiency while enhancing the patient experience.
Before joining Parlance, Katie led statewide COVID-19 testing and vaccine operations at Cambridge Innovation Center, overseeing more than 1 million vaccinations and 6 million tests across Massachusetts. She also spent over a decade at Atrius Health, where she centralized specialty referral processes across 34 practices and 40+ specialties—building scalable, patient-first systems grounded in Lean methodology.
Katie says, “I am especially focused on how voice AI can reduce communication barriers for underserved populations. I partner closely with Parlance clients to apply intelligent automation where it has the greatest operational and human impact.”
Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
INDUSTRIES
RESOURCES
ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
