6 min
Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.
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Lindsey’s foundation includes operational and technical roles in multiple large scale healthcare organizations, giving her deep understanding of high-pressure healthcare communication challenges that voice AI can solve. This frontline experience with patient interactions provides crucial insights for designing voice solutions that work in real clinical environments.
With multiple Epic certifications and over 20 years working with electronic health record (EHR) software, Lindsey brings unmatched expertise in healthcare technology integration. Her specialization in digital front door initiatives – including self-scheduling, pre-check in, intake and patient messaging – directly translates to Lindsey designing impactful voice AI interfaces that enhance patient access and experience, for Parlance customers.
Nalin Saigal – Expert Healthcare Software Engineer, Authority on EHRs and Massive Scale Healthcare Implementations
Nalin Saigal has 12+ years of healthcare software development experience, including a decade at Epic working on MyChart, the industry’s leading patient portal. His deep understanding of healthcare workflows and patient needs positions him perfectly to build voice applications that solve real operational challenges.
Nalin’s work streamlining MyChart’s sign-up workflow has registered more than 60 million patients – proving his ability to develop software solutions that operate at the scale required by large integrated healthcare delivery networks (IDNs). This experience translates directly to building successful voice AI systems that handle enterprise-level patient volumes, for Parlance.
Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors
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Woburn, MA 01801
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Phone: 888-700-6263
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Phone: 888-700-6263
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