Arkansas Children’s Hospital Tackles Caller Frustration

We recently had an insightful discussion with Lori McCauley, Director of Unified Communications at Arkansas Children’s Hospital. Lori outlined the facility’s caller frustration issues, why they chose to partner with Parlance in solving them, and the...

Why do your patients feel challenged?

Parlance and Interactions present a new discussion regarding the impact of conversational connections on the caller experience and your patients. Check out the video below and learn how to: Ensure your voice technology is meeting and exceeding ‘new’...

Check out our latest on-demand Webinar!

Our August 2015 Webinar discussed common concerns many organizations have concerning changes to the way they handle calls. We looked at call handling trends, the challenges of the most common call handling methods, what Parlance has learned in working with our...