4 min In healthcare, self-service technology assists patients and provides immediate access to care while reducing hold times for people who opt to speak with a live agent.
4 min In healthcare, self-service technology assists patients and provides immediate access to care while reducing hold times for people who opt to speak with a live agent.
2 min Health system IT teams can only handle so much. These professionals maintain infrastructure, provide technical assistance, ensure data security compliance, and manage patient health information, and support EMR / EHR systems. IT is also responsible for the computer/telephony environment integration. Health systems use a wide variety of technology and integrations. This puts pressure on in-house IT teams. As a… Continue reading Parlance Takes the Heavy Lifting Off In-House IT Teams