Chris DeRizzo specializes in guiding healthcare leaders through transformational change. He’s an operational authority with nearly 25 years of experience at Parlance. Having worked with hundreds of health systems, Chris immediately identifies organizations struggling with understaffed contact centers, burned-out operators, and frustrating patient phone experiences.

Chris focuses on helping health system executives move away from “the way things have always been done” to implement cost-efficient solutions that improve patient satisfaction while reducing operational burden. His expertise lies in demonstrating how voice AI technology can redirect existing contact center budgets from repetitive tasks to strategic initiatives, typically delivering 2x to 3x ROI, and in many cases more.

As a trusted advisor rather than a technologist, Chris helps hesitant healthcare leaders feel comfortable making positive changes that leadership will support both financially and organizationally. His track record speaks for itself… Chris says, “No customer has ever asked to return to their previous system! Our average customer tenure is over 10 years. Many customers have been here for 15+ years and some for over 20 years!” Chris’s mission is empowering health systems to transform patient communication while achieving sustainable operational efficiency.