Amy Murphy, Author at Parlance

6 Posts by Amy Murphy

Amy Murphy

12 Dec 2024

3 min

How Health Systems Can Instantly Enhance Access to Care

According to Becker’s Healthcare, C-suites across the United States are highly focused on improving patient access to care in 2025.

Amy Murphy

15 Aug 2024

3 min

Automate Healthcare Scheduling with Conversational AI and Improve Patient Experience

To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.

Amy Murphy

31 May 2023

2 min

Parlance is a Nuance SpeechAttendant® Replacement that Guarantees ROI

Switching from Nuance SpeechAttendant to Parlance guarantees ROI and cost savings for healthcare organizations.

Amy Murphy

10 Apr 2023

4 min

Patient Access Center Automation: IVR vs. IVA

AI-powered automation helps patient access centers with IVA and IVR technology. Improve first call resolution rates and patient experiences.

Amy Murphy

29 Sep 2022

4 min

AI Voice Technology is a Necessity for Patient Access

Learn how intelligent voice solutions allow callers to speak naturally and connect quickly, enhancing patient access and customer experience.

Amy Murphy

31 Aug 2021

5 min

The Role of Speech-Driven Call Routing in Post-Pandemic Patient Access

Parlance is a Nuance Speech Attendant Replacement that guarantees better performance and an enhanced patient experience.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

2 min

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6 Posts by Amy Murphy

How Health Systems Can Instantly Enhance Access to Care

Automate Healthcare Scheduling with Conversational AI and Improve Patient Experience

Parlance is a Nuance SpeechAttendant® Replacement that Guarantees ROI

Patient Access Center Automation: IVR vs. IVA

AI Voice Technology is a Necessity for Patient Access

The Role of Speech-Driven Call Routing in Post-Pandemic Patient Access

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: Improve the Call Experience That Patients Have With Your Health System