Amy Murphy has spent over 15 years at Parlance helping healthcare organizations transform their switchboard and contact center operations, to benefit the caller experiences as well as optimize business operations. Amy spent many years managing the BDA team at Parlance, before transitioning to a role as sales director for the mid-west territory. With deep expertise in voice AI technology and customer experience strategy, Amy partners with health systems to implement fully managed, speech-driven IVRs and intelligent virtual assistants that streamline operations while putting caller needs first. Her extensive tenure has given her unique insights into how speech technology and conversational AI can simultaneously improve patient satisfaction and agent productivity. Amy is passionate about helping healthcare leaders understand how intelligent automation delivers measurable improvements in both customer experience and operational efficiency.