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      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

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We’re excited to hear about how we can help. Someone from Parlance will be in touch within 24 hours.

Learn more about us

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice...

HCA Healthcare saves money while improving patient and switchboard operator experience

HCA Healthcare saves money while improving patient and switchboard operator experience

Humanize caller experience and maximize the value of live support teams

IVA technology frees up valuable time for live agents to focus on complex patient concerns.

Improving caller experience is as easy as using your voice

Voice-first technology, when set up properly, managed well, and consistently tuned, is the very best way to improve calling experiences...

How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker’s Hospital Review webinar, patient access center experts discuss how UC...

Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system..

Unlocking the Key to Health Equity in the Revenue Cycle

In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity...

Becker’s Hospital Review Spotlights Parlance for using Voice Recognition to Improve Caller Experience in Healthcare

Becker’s Hospital Review has spotlighted...

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