Meet Parlance at Upcoming Healthcare Events. Details

Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

Log In
Request a Demo
Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

Healthcare IT Blog

Featured Blogs

GRAPHIC_BLOG_Sanjay_Why the Architecture Behind Your Voice AI Matters as much as the AI itself PARLANCE BLOG (1)
  • Picture of Sanjay Yadav Sanjay Yadav
  • 30 Jun 2026

Why the Architecture Behind Your Voice AI Matters as Much as the AI Itself

Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.
Read Full Blog
6 min
GRAPHIC_Scott D_The Overlooked Oprtunty in Call Cntr Automation AdobeStock_1684488638

The Overlooked Opportunity in Healthcare Call Center Automation

  • November 25, 2025
  • Picture of Scott D’Entremont Scott D’Entremont

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access 

  • October 15, 2024
  • Picture of Kylie Perales Kylie Perales

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

  • August 6, 2024
  • Picture of Michelle Glans Michelle Glans

Empowering Patients with Self-Service to Ease Caller Navigation

  • July 21, 2024
  • Picture of Maryellen Mcdonnell Maryellen Mcdonnell

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

  • August 7, 2023
  • Picture of Sheila Kelly Sheila Kelly

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

  • June 14, 2023
  • Picture of Annmarie Block Annmarie Block

Recent Blogs

  • Picture of Parlance Team Parlance Team
  • 31 May 2018
3 min

Misplaced Calls and the Contact Center

Misplaced calls waste valuable time & productivity. Parlance call routing solutions improve efficiency and enhance customer experience.
  • Picture of Parlance Team Parlance Team
  • 26 Apr 2018
2 min

Is IVR Bloat Affecting Your Callers?

IVRs can be unwieldy & bloated, degrading customer satisfaction. Parlance intelligent call handling solutions streamline IVR systems.
  • Picture of Parlance Team Parlance Team
  • 22 Jan 2018
2 min

Switchboard Consolidation in Higher Education

Parlance switchboard consolidation and self-service solutions help higher education institutions improve efficiency & reduce costs.
switchboards solutions parlance
  • Picture of Parlance Team Parlance Team
  • 20 Oct 2017
3 min

Help Desk Help vol. 4 – ID Hidden Improvement

Optimize call management processes, leverage skill-based routing, and increase agent availability with conversational AI.
  • Picture of Parlance Team Parlance Team
  • 12 Oct 2017
2 min

Help Desk Help vol. 3 – First Call Resolution

Speech self-service solutions improve first call resolution rates, deflect calls, and enhance customer and agent experience.
  • Picture of Parlance Team Parlance Team
  • 05 Oct 2017
3 min

Help Desk Help vol. 2 – Skills Based Routing

Improve help desk operations with skills-based routing. Match callers with agents based on expertise, increasing first-call resolution.
  • Picture of Parlance Team Parlance Team
  • 28 Sep 2017
3 min

Help Desk Help vol. 1 – Call Deflection

Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.
  • Picture of Parlance Team Parlance Team
  • 28 Jun 2017
3 min

A New Take on Contact Center Workload

Streamline call routing, provide self-service options, & automate routine tasks to reduce agent workload in contact centers.
  • Picture of Parlance Team Parlance Team
  • 25 Apr 2017
< 1 min

Healthcare Switchboard Operators

Healthcare switchboard operators play a vital role in patient access & customer satisfaction, and they must be enabled to succeed.
  • Picture of Parlance Team Parlance Team
  • 23 Feb 2017
2 min

Lean Part 3: Control over the Queue

Achieve control & sustain improvement in call management using Lean methodology. Kanban makes the case for caller self-service.
Previous Page1 … Page7 Page8 Page9 Page10 Next
  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min
Parlance Logo White

Parlance

400 West Cummings Park,

Suite 2000, Woburn, MA 01801

Connect with us

888-700-6263

[email protected]

LinkedIn

SOLUTIONS

  • Switchboard
  • Contact Center
  • Clinics
  • Speech Attendant
  • Call Routing

INDUSTRIES

  • Healthcare
  • Higher Education
  • Enterprise

RESOURCES

  • Blogs
  • Media
  • Publications
  • Glossary

ABOUT US

  • Why Parlance
  • Meet the Team
  • Careers
Excellence Award
Cisco
Avaya
Mitel
HIPAA
Award 2026

© Copyright 2026 Parlance

Privacy Policy

Security Policy