Meet Parlance at Upcoming Healthcare Events. Details

Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

Log In
Request a Demo
Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

52 Blogs on Category business optimization

GRAPHIC_Scott D_Greatest Competitive Advantage_AdobeStock_124519745 WEBSITE BLOG
  • Picture of Scott D’Entremont Scott D’Entremont
  • 20 Oct 2025
6 min

What is the Greatest Competitive Advantage in Healthcare IT? Proven Performance!

Parlance's 30-year track record, serving 400+ health systems, demonstrates stability and expertise as a trusted conversational IVR for healthcare.
  • Picture of Amy Murphy Amy Murphy
  • 12 Dec 2024
3 min

How Health Systems Can Instantly Enhance Access to Care

According to Becker’s Healthcare, C-suites across the United States are highly focused on improving patient access to care in 2025.
  • Picture of Lindsey and Nalin Lindsey and Nalin
  • 14 Nov 2024
6 min

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.
  • Picture of Chris Derizzo Chris Derizzo
  • 29 Oct 2024
4 min

How Healthcare CIOs Can Capitalize on Conversational AI Today 

Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.
  • Picture of Kylie Perales Kylie Perales
  • 15 Oct 2024
3 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access 

To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.
  • Picture of Annmarie Block Annmarie Block
  • 09 Oct 2024
6 min

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.
  • Picture of Will Sadkin Will Sadkin
  • 23 Aug 2024
3 min

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.
  • Picture of Ali Karasic Ali Karasic
  • 22 Aug 2024
3 min

Why Healthcare CIOs Should Automate FAQs with Conversational AI

When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.
  • Picture of Michelle Glans Michelle Glans
  • 06 Aug 2024
4 min

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

It's vital to invest in a health tech company that provides a managed service rather than a prepackaged product.
  • Picture of Chris Derizzo Chris Derizzo
  • 12 Jul 2024
3 min

The High Cost of Inadequate Call Navigation in Healthcare

When a health system's call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.
Previous Page1 Page2 Page3 Page4 Page5 Page6 Next
  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

In this webinar: Learn how HCA Healthcare offloads 66% of calls with speech-driven call routing — reducing operator workload and delivering immediate cost savings without
Read Full Blog
2 min
Parlance Logo White

Parlance

400 West Cummings Park,

Suite 2000, Woburn, MA 01801

Connect with us

888-700-6263

[email protected]

LinkedIn

SOLUTIONS

  • Switchboard
  • Contact Center
  • Clinics
  • Speech Attendant
  • Call Routing

INDUSTRIES

  • Healthcare
  • Higher Education
  • Enterprise

RESOURCES

  • Blogs
  • Media
  • Publications
  • Glossary

ABOUT US

  • Why Parlance
  • Meet the Team
  • Careers
Excellence Award
Cisco
Avaya
Mitel
HIPAA
Award 2026

© Copyright 2026 Parlance

Privacy Policy

Security Policy