IVA Archives | Parlance

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30 Blogs on Category IVA

Ali Karasic

17 Dec 2025

5 min

Rising Cost Desperation: Healthcare’s Financial Crisis for American Consumers

Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.

Katie Cardarelli

16 Dec 2025

7 min

The Case for Parlance: Transforming Healthcare Communication with AI

Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.

Ahlem Triki

12 Dec 2025

5 min

Why Managed Service Partnerships Transform Healthcare Voice AI: The Parlance Difference

Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.

Chris Derizzo

21 May 2025

6 min

Voice AI for Healthcare: The Common-Sense Solution to Modern Patient Communication

In today's fast-paced healthcare environment: patients overwhelmingly prefer to pick up the phone when they need to see a doctor.

Claire Franz

03 Dec 2024

5 min

Three Ways Conversational AI Enables Healthcare Agents to Work at the Top of Their Skillsets

Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.

Maryellen Mcdonnell

06 Nov 2024

4 min

Does Healthcare Digital Transformation Benefit Some Populations Over Others?

Given the diverse backgrounds, circumstances, and abilities of patients, digital transformation efforts result in inequitable access to care.

Chris Derizzo

29 Oct 2024

4 min

How Healthcare CIOs Can Capitalize on Conversational AI Today

Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.

Ali Karasic

24 Oct 2024

4 min

How Conversational AI Advances Health Equity for Hospitals and Clinics

Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.

Kylie Perales

15 Oct 2024

3 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.

Annmarie Block

09 Oct 2024

6 min

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors