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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

15 Blogs on Category agent experience

  • Picture of Chris Derizzo Chris Derizzo
  • 21 May 2025
6 min

Voice AI for Healthcare: The Common-Sense Solution to Modern Patient Communication

In today's fast-paced healthcare environment: patients overwhelmingly prefer to pick up the phone when they need to see a doctor.
  • Picture of Claire Franz Claire Franz
  • 03 Dec 2024
5 min

Three Ways Conversational AI Enables Healthcare Agents to Work at the Top of Their Skillsets

Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.
  • Picture of Zack Downing Zack Downing
  • 22 Aug 2024
3 min

Attract and Retain Gen Z Contact Center Agent Talent with Conversational AI

To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.
  • Picture of Annmarie Block Annmarie Block
  • 14 Jun 2023
3 min

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Conversational AI solutions for patient access contact centers automate routine tasks and relieve the burdens of overworked agents.
3 ways that conversational ai improves healthcare operations
  • Picture of Nikki Ballinger Nikki Ballinger
  • 28 Apr 2023
4 min

Three Ways Conversational AI Improves Healthcare Operations for Patients and Agents

Conversational AI improves caller experience and lowers operational expenses by upgrading hospital and clinic call management systems.
benefits of automating patient verification
  • Picture of Parlance Team Parlance Team
  • 14 Apr 2023
2 min

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Automate patient verification in your patient access contact center to reduce agent burden and improve the healthcare caller experience.
  • Picture of Chris Derizzo Chris Derizzo
  • 16 Mar 2023
2 min

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

AI-powered automation improves agent retention rates and enhances the patient experience in patient access contact centers.
  • Picture of Sheila Kelly Sheila Kelly
  • 22 Aug 2022
3 min

Improve Contact Center Operations – A Quick Win

Enhance patient experience, reduce agent burden, and deflect calls with voice-enabled call routing. Optimize your call center with Parlance.
  • Picture of Annmarie Block Annmarie Block
  • 10 Aug 2022
3 min

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare

Reduce staff frustration, ease caller effort, and modernize call handling in your healthcare contact center with AI-powered automation.
Free Up Time For Human Agents To Focus On Complex Patient Post on Linkedin
  • Picture of Annmarie Block Annmarie Block
  • 17 Nov 2021
3 min

IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns

IVAs reduce costs & ensure better patient experiences by handling routine calls & freeing up human agents to focus on
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  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min

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