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14 Blogs on Category agent experience

Claire Franz

03 Dec 2024

5 min

Three Ways Conversational AI Enables Healthcare Agents to Work at the Top of Their Skillsets

Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.

Zack Downing

22 Aug 2024

3 min

Attract and Retain Gen Z Contact Center Agent Talent with Conversational AI

To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.

Annmarie Block

14 Jun 2023

3 min

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Conversational AI solutions for patient access contact centers automate routine tasks and relieve the burdens of overworked agents.

Nikki Ballinger

28 Apr 2023

4 min

Three Ways Conversational AI Improves Healthcare Operations for Patients and Agents

Conversational AI improves caller experience and lowers operational expenses by upgrading hospital and clinic call management systems.

Parlance Team

14 Apr 2023

2 min

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Automate patient verification in your patient access contact center to reduce agent burden and improve the healthcare caller experience.

Chris Derizzo

16 Mar 2023

2 min

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

AI-powered automation improves agent retention rates and enhances the patient experience in patient access contact centers.

Sheila Kelly

22 Aug 2022

3 min

Improve Contact Center Operations – A Quick Win

Enhance patient experience, reduce agent burden, and deflect calls with voice-enabled call routing. Optimize your call center with Parlance.

Annmarie Block

10 Aug 2022

3 min

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare

Reduce staff frustration, ease caller effort, and modernize call handling in your healthcare contact center with AI-powered automation.

Annmarie Block

17 Nov 2021

3 min

IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns

IVAs reduce costs & ensure better patient experiences by handling routine calls & freeing up human agents to focus on

Parlance Team

31 May 2018

3 min

Misplaced Calls and the Contact Center

Misplaced calls waste valuable time & productivity. Parlance call routing solutions improve efficiency and enhance customer experience.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors