Parlance Team, Author at Parlance

21 Posts by Parlance Team

Parlance Team

14 Apr 2023

2 min

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Automate patient verification in your patient access contact center to reduce agent burden and improve the healthcare caller experience.

Parlance Team

16 Mar 2023

4 min

The Value of a Learning Mindset

Parlance values a learning mindset for personal & professional growth. We continue to evolve our managed service to meet customer

Parlance Team

18 Oct 2022

4 min

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call

Parlance Team

03 Jun 2022

3 min

The Resurgence of the Voice Channel

Healthcare organizations can leverage speech-driven tools as a managed service to optimize voice channels for better patient self-service.

Parlance Team

21 Oct 2021

4 min

Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

Optimize call center performance with natural language processing and speech recognition technology. Enable patients to connect quickly.

Parlance Team

19 May 2020

2 min

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

Simplify your caller's experience with Parlance, a Nuance SpeechAttendant® replacement that offers superior performance.

Parlance Team

13 May 2020

2 min

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

Simplify the caller experience with Parlance, a Nuance SpeechAttendant® replacement that offers friction-free, speech-driven access.

Parlance Team

25 Oct 2018

2 min

Caller Experience IS Patient Experience

Phone calls are crucial to patient experience. Voice-driven call management elevates interactions & creates cohesive brand experiences.

Parlance Team

31 May 2018

3 min

Misplaced Calls and the Contact Center

Misplaced calls waste valuable time & productivity. Parlance call routing solutions improve efficiency and enhance customer experience.

Parlance Team

26 Apr 2018

2 min

Is IVR Bloat Affecting Your Callers?

IVRs can be unwieldy & bloated, degrading customer satisfaction. Parlance intelligent call handling solutions streamline IVR systems.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

2 min

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21 Posts by Parlance Team

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

The Value of a Learning Mindset

IVR vs IVA: What’s the Difference?

The Resurgence of the Voice Channel

Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

Caller Experience IS Patient Experience

Misplaced Calls and the Contact Center

Is IVR Bloat Affecting Your Callers?

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: Improve the Call Experience That Patients Have With Your Health System