Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The first volume looks at
Much of the discussion around contact center workload revolves around agents. In-call workload. Post-call workload. Maintenance workload. Training workload. Etc.,
The Unsung Heroes of Healthcare Not many customer service professionals can say that their duties can literally be a matter
The final concept in Parlance’s exploration of Lean practices for call management concerns timing and intervals. “Takt Time” is traditionally
The 3rd Lean manufacturing concept you can apply to call management is “Kanban”, which translates to “Control.” Kanban concerns the
Can Lean Practices Transform Call Management? New study demonstrates how a proven, 60-year-old manufacturing methodology can boost customer satisfaction and
Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The second volume examines calls that go to the wrong
Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The first volume looks at a simple yet common problem
Much of the discussion around contact center workload revolves around agents. In-call workload. Post-call workload. Maintenance workload. Training workload. Etc., etc. While its all well
The Unsung Heroes of Healthcare Not many customer service professionals can say that their duties can literally be a matter of life and death. Healthcare
The final concept in Parlance’s exploration of Lean practices for call management concerns timing and intervals. “Takt Time” is traditionally defined as a “measurement of
The 3rd Lean manufacturing concept you can apply to call management is “Kanban”, which translates to “Control.” Kanban concerns the signals in place to order
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CONNECT WITH US
Phone: 888-700-6263
Support: customerservice@parlancecorp.com
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