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39 Blogs on Category business optimization

Will Sadkin

29 Mar 2023

6 min

Revolutionizing Healthcare Communication with Conversational AI

Conversational AI & speech recognition solutions ease friction in patient access centers, curb hold times, & improve the caller experience.

Parlance Team

16 Mar 2023

4 min

The Value of a Learning Mindset

Parlance values a learning mindset for personal & professional growth. We continue to evolve our managed service to meet customer

Annmarie Block

18 Oct 2022

3 min

4 Ways to Speed Up Your Health System’s Digital Transformation

Accelerate your health system's digital transformation. Offload PBX calls with automation and improve patient experience.

Sanjay Yadav

10 Oct 2022

5 min

Integrating AGILE Practices in Order to Improve ROI for Health Systems

AGILE project management and speech-enabled call routing benefit the healthcare industry and improve ROI for health systems.

Amy Murphy

29 Sep 2022

4 min

AI Voice Technology is a Necessity for Patient Access

Learn how intelligent voice solutions allow callers to speak naturally and connect quickly, enhancing patient access and customer experience.

Sheila Kelly

22 Aug 2022

3 min

Improve Contact Center Operations – A Quick Win

Enhance patient experience, reduce agent burden, and deflect calls with voice-enabled call routing. Optimize your call center with Parlance.

Annmarie Block

10 Aug 2022

3 min

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare

Reduce staff frustration, ease caller effort, and modernize call handling in your healthcare contact center with AI-powered automation.

Chris Derizzo

02 Aug 2022

4 min

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

Reduce friction in health systems with IVR & IVA. The right balance of automation & human interaction enhances patient &

Parlance Team

03 Jun 2022

3 min

The Resurgence of the Voice Channel

Healthcare organizations can leverage speech-driven tools as a managed service to optimize voice channels for better patient self-service.

Mindy Garber

09 Apr 2021

2 min

Parlance Takes the Heavy Lifting Off In-House IT Teams

Parlance ensures high performance with call center analysis, daily database updating, and management of voice-driven call routing.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors