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31 Blogs on Category business optimization

Parlance Team

03 Jun 2022

3 min

The Resurgence of the Voice Channel

Healthcare organizations can leverage speech-driven tools as a managed service to optimize voice channels for better patient self-service.

Mindy Garber

09 Apr 2021

2 min

Parlance Takes the Heavy Lifting Off In-House IT Teams

Parlance ensures high performance with call center analysis, daily database updating, and management of voice-driven call routing.

Joseph Maxwell

01 Feb 2021

< 1 min

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Parlance performs better than Nuance SpeechAttendant, offering a managed service solution to ensure callers get the best experience.

Parlance Team

19 May 2020

2 min

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

Simplify your caller's experience with Parlance, a Nuance SpeechAttendant® replacement that offers superior performance.

Ali Karasic

26 Sep 2018

2 min

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer

Ali Karasic

06 Sep 2018

2 min

Hospital Sees 7X Improvement in Key CX Metrics

A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and

Parlance Team

22 Jan 2018

2 min

Switchboard Consolidation in Higher Education

Parlance switchboard consolidation and self-service solutions help higher education institutions improve efficiency & reduce costs.

Parlance Team

05 Oct 2017

3 min

Help Desk Help vol. 2 – Skills Based Routing

Improve help desk operations with skills-based routing. Match callers with agents based on expertise, increasing first-call resolution.

Parlance Team

20 Feb 2017

2 min

White Paper: Lean Call Management

Lean Manufacturing methodology boosts customer satisfaction & brings new efficiency to healthcare contact centers.

Parlance Team

15 Feb 2017

2 min

Lean Part 2: Improving Call Management

Lean practices help healthcare contact centers improve caller experience & create efficient call management.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors