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      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

26 Blogs on Category technology

GRAPHIC_BLOG_Amy_Automate Healthcare Self-Service w HIPAA Compliant IVR
  • Picture of Amy Murphy Amy Murphy
  • 09 Dec 2025
4 min

Automate Healthcare Self-Service with HIPAA Compliant IVR

Parlance conversational AI automates healthcare self-service with HIPAA-compliant IVR. Reduce call volume, lower costs, and improve patient experience with voice-driven
GRAPHIC_Scott D_The Overlooked Oprtunty in Call Cntr Automation AdobeStock_1684488638
  • Picture of Scott D’Entremont Scott D’Entremont
  • 25 Nov 2025
22 min

The Overlooked Opportunity in Healthcare Call Center Automation

Health systems save thousands of agent hours and improve patient access with Parlance voice AI that modernizes the voice channel.
  • Picture of Chris Derizzo Chris Derizzo
  • 21 May 2025
6 min

Voice AI for Healthcare: The Common-Sense Solution to Modern Patient Communication

In today's fast-paced healthcare environment: patients overwhelmingly prefer to pick up the phone when they need to see a doctor.
  • Picture of Lindsey and Nalin Lindsey and Nalin
  • 14 Nov 2024
6 min

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.
  • Picture of Will Sadkin Will Sadkin
  • 23 Aug 2024
3 min

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.
  • Picture of Scott Gomes Scott Gomes
  • 07 Aug 2024
3 min

How Investing in a Managed Service Helps Healthcare IT Teams

Parlance lifts the burden off your healthcare IT team by introducing conversational AI to the voice channel.
  • Picture of Scott D’Entremont Scott D’Entremont
  • 05 Jun 2023
3 min

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.
  • Picture of Scott Gomes Scott Gomes
  • 30 Mar 2023
5 min

Your Mission, Should You Choose to Accept it…Keep Healthcare Data Safe!

Protect sensitive patient data and stay compliant with HIPAA regulations. Keep information secure with advanced cybersecurity solutions.
  • Picture of Annmarie Block Annmarie Block
  • 10 Feb 2023
3 min

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.
  • Picture of Sanjay Yadav Sanjay Yadav
  • 10 Oct 2022
5 min

Integrating AGILE Practices in Order to Improve ROI for Health Systems

AGILE project management and speech-enabled call routing benefit the healthcare industry and improve ROI for health systems.
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  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min
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