Parlance is a Nuance SpeechAttendant® Replacement

In early December 2019, Nuance announced to partners that they will discontinue SpeechAttendant® and Open SpeechAttendant® products. Fortunately for Nuance customers, Parlance provides a better, highly interoperable solution. Parlance is a Nuance SpeechAttendant®...

Caller Experience IS Patient Experience

In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient experience. Meanwhile, many healthcare organizations fail to take advantage of simple call management improvement opportunities...

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer care center. Hold times and call abandonment were hitting all time highs as the contact center struggled to keep up...