Our Blogs

Featured Blogs

How Health Systems Can Instantly Enhance Access to Care

According to Becker’s Healthcare, C-suites across the United States are highly focused on improving patient access to care in 2025.

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3 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

Empowering Patients with Self-Service to Ease Caller Navigation

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Recent Blogs

Chris Derizzo

03 Jul 2023

2 min

Not All Nuance SpeechAttendant® Replacements Are Created Equal

Parlance conversational AI solutions outperform Nuance SpeechAttendant thanks to managed service delivery & a global contact directory.

Annmarie Block

14 Jun 2023

3 min

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Conversational AI solutions for patient access contact centers automate routine tasks and relieve the burdens of overworked agents.

Nancy Fyrberg

05 Jun 2023

3 min

Looking for a Replacement for Nuance SpeechAttendant®? Choose Parlance.

After the discontinuation of Nuance SpeechAttendant, Parlance provides a replacement with conversational AI-powered automation.

Scott D’entremont

05 Jun 2023

3 min

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.

Amy Murphy

31 May 2023

2 min

Parlance is a Nuance SpeechAttendant® Replacement that Guarantees ROI

Switching from Nuance SpeechAttendant to Parlance guarantees ROI and cost savings for healthcare organizations.

Chris Derizzo

08 May 2023

2 min

How to Deliver a Seamless Patient Experience When Patients Prefer the Voice Channel

Implementing conversational AI-powered self-service in the voice channel is the solution to delivering a seamless patient experience.

Nikki Ballinger

28 Apr 2023

4 min

Three Ways Conversational AI Improves Healthcare Operations for Patients and Agents

Conversational AI improves caller experience and lowers operational expenses by upgrading hospital and clinic call management systems.

Annmarie Block

24 Apr 2023

2 min

Cut Support Costs While Maintaining Patient Satisfaction in Healthcare — The Right Balance of Conversational AI and Live Support

Combining conversational AI & live support in healthcare allows health systems to improve patient & agent experiences while saving money.

Parlance Team

14 Apr 2023

2 min

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Automate patient verification in your patient access contact center to reduce agent burden and improve the healthcare caller experience.

Amy Murphy

10 Apr 2023

4 min

Patient Access Center Automation: IVR vs. IVA

AI-powered automation helps patient access centers with IVA and IVR technology. Improve first call resolution rates and patient experiences.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

2 min

Meet Parlance at Upcoming Healthcare Events | Details

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Our Blogs

Featured Blogs

How Health Systems Can Instantly Enhance Access to Care

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

Empowering Patients with Self-Service to Ease Caller Navigation

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Recent Blogs

Not All Nuance SpeechAttendant® Replacements Are Created Equal

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Looking for a Replacement for Nuance SpeechAttendant®? Choose Parlance.

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance is a Nuance SpeechAttendant® Replacement that Guarantees ROI

How to Deliver a Seamless Patient Experience When Patients Prefer the Voice Channel

Three Ways Conversational AI Improves Healthcare Operations for Patients and Agents

Cut Support Costs While Maintaining Patient Satisfaction in Healthcare — The Right Balance of Conversational AI and Live Support

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Patient Access Center Automation: IVR vs. IVA

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: Improve the Call Experience That Patients Have With Your Health System