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33 Blogs on Category business optimization

Scott D’Entremont

25 Nov 2025

22 min

The Overlooked Opportunity in Healthcare Call Center Automation

Health systems save thousands of agent hours and improve patient access with Parlance voice AI that modernizes the voice channel.

Scott D’Entremont

20 Oct 2025

7 min

What is the Greatest Competitive Advantage in Healthcare IT? Proven Performance!

Parlance's 30-year track record, serving 400+ health systems, demonstrates stability and expertise as a trusted conversational IVR for healthcare.

Amy Murphy

12 Dec 2024

3 min

How Health Systems Can Instantly Enhance Access to Care

According to Becker’s Healthcare, C-suites across the United States are highly focused on improving patient access to care in 2025.

Lindsey and Nalin

14 Nov 2024

6 min

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.

Chris Derizzo

29 Oct 2024

4 min

How Healthcare CIOs Can Capitalize on Conversational AI Today

Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.

Kylie Perales

15 Oct 2024

3 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.

Annmarie Block

09 Oct 2024

6 min

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.

Will Sadkin

23 Aug 2024

3 min

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.

Ali Karasic

22 Aug 2024

3 min

Why Healthcare CIOs Should Automate FAQs with Conversational AI

When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.

Michelle Glans

06 Aug 2024

4 min

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

It's vital to invest in a health tech company that provides a managed service rather than a prepackaged product.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors