IVR Archives | Parlance

Meet us at Upcoming Healthcare Events | Details

Home
Solutions
Industries
Resources
About Us

Home
Solutions
Industries
Resources
About Us

24 Blogs on Category IVR

Ali Karasic

17 Dec 2025

5 min

Rising Cost Desperation: Healthcare’s Financial Crisis for American Consumers

Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.

Katie Cardarelli

16 Dec 2025

7 min

The Case for Parlance: Transforming Healthcare Communication with AI

Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.

Ahlem Triki

12 Dec 2025

5 min

Why Managed Service Partnerships Transform Healthcare Voice AI: The Parlance Difference

Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.

John Russo

11 Dec 2025

3 min

Healthcare Voice AI: Building Reliable Automation Frameworks

Discover how Parlance builds reliable healthcare voice AI through rigorous test automation frameworks that ensure mission-critical systems never fail patients.

Eric Bardun

10 Dec 2025

5 min

Behind the Scenes: How Parlance Ensures Reliability at Scale

Parlance Senior Cloud Operations Engineer Eric Bardun reveals how robust cloud infrastructure, comprehensive monitoring, and 25+ years of expertise ensure

Amy Murphy

09 Dec 2025

4 min

Automate Healthcare Self-Service with HIPAA Compliant IVR

Parlance conversational AI automates healthcare self-service with HIPAA-compliant IVR. Reduce call volume, lower costs, and improve patient experience with voice-driven

Chris Derizzo

21 May 2025

6 min

Voice AI for Healthcare: The Common-Sense Solution to Modern Patient Communication

In today's fast-paced healthcare environment: patients overwhelmingly prefer to pick up the phone when they need to see a doctor.

Amy Murphy

10 Apr 2023

4 min

Patient Access Center Automation: IVR vs. IVA

AI-powered automation helps patient access centers with IVA and IVR technology. Improve first call resolution rates and patient experiences.

Parlance Team

18 Oct 2022

4 min

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call

Annmarie Block

18 Oct 2022

3 min

4 Ways to Speed Up Your Health System’s Digital Transformation

Accelerate your health system's digital transformation. Offload PBX calls with automation and improve patient experience.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors