IVR Archives | Parlance

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17 Blogs on Category IVR

Amy Murphy

10 Apr 2023

4 min

Patient Access Center Automation: IVR vs. IVA

AI-powered automation helps patient access centers with IVA and IVR technology. Improve first call resolution rates and patient experiences.

Parlance Team

18 Oct 2022

4 min

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call

Annmarie Block

18 Oct 2022

3 min

4 Ways to Speed Up Your Health System’s Digital Transformation

Accelerate your health system's digital transformation. Offload PBX calls with automation and improve patient experience.

Parlance Team

21 Oct 2021

4 min

Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

Optimize call center performance with natural language processing and speech recognition technology. Enable patients to connect quickly.

Ali Karasic

12 Jul 2021

2 min

Speech-enabled IVRs save time and frustration for health system callers

Intelligent speech technologies save time & promote easier access to healthcare. No more long hold times or frustrating barriers to

Maurizio de Cagna

09 Apr 2021

3 min

Speech Automated Attendant — Parlance

Parlance offers voice recognition as a managed service and guarantees ROI. Provide easy self-service and remove the burden from your

Parlance Team

22 Jan 2018

2 min

Switchboard Consolidation in Higher Education

Parlance switchboard consolidation and self-service solutions help higher education institutions improve efficiency & reduce costs.

Parlance Team

20 Oct 2017

3 min

Help Desk Help vol. 4 – ID Hidden Improvement

Optimize call management processes, leverage skill-based routing, and increase agent availability with conversational AI.

Parlance Team

12 Oct 2017

2 min

Help Desk Help vol. 3 – First Call Resolution

Speech self-service solutions improve first call resolution rates, deflect calls, and enhance customer and agent experience.

Parlance Team

05 Oct 2017

3 min

Help Desk Help vol. 2 – Skills Based Routing

Improve help desk operations with skills-based routing. Match callers with agents based on expertise, increasing first-call resolution.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors