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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
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      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
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      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

18 Blogs on Category IVR

  • Picture of Chris Derizzo Chris Derizzo
  • 21 May 2025
6 min

Voice AI for Healthcare: The Common-Sense Solution to Modern Patient Communication

In today's fast-paced healthcare environment: patients overwhelmingly prefer to pick up the phone when they need to see a doctor.
patient access automation
  • Picture of Amy Murphy Amy Murphy
  • 10 Apr 2023
4 min

Patient Access Center Automation: IVR vs. IVA

AI-powered automation helps patient access centers with IVA and IVR technology. Improve first call resolution rates and patient experiences.
  • Picture of Parlance Team Parlance Team
  • 18 Oct 2022
4 min

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call
  • Picture of Annmarie Block Annmarie Block
  • 18 Oct 2022
3 min

4 Ways to Speed Up Your Health System’s Digital Transformation

Accelerate your health system's digital transformation. Offload PBX calls with automation and improve patient experience.
Dan Nuance Post on LinkedIn Call Routing IVR-Software Solutions featured image
  • Picture of Parlance Team Parlance Team
  • 21 Oct 2021
4 min

Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

Optimize call center performance with natural language processing and speech recognition technology. Enable patients to connect quickly.
speech enabled IVR voice driven call routing automated attendant
  • Picture of Ali Karasic Ali Karasic
  • 12 Jul 2021
2 min

Speech-enabled IVRs save time and frustration for health system callers

Intelligent speech technologies save time & promote easier access to healthcare. No more long hold times or frustrating barriers to
  • Picture of Maurizio de Cagna Maurizio de Cagna
  • 09 Apr 2021
3 min

Speech Automated Attendant — Parlance

Parlance offers voice recognition as a managed service and guarantees ROI. Provide easy self-service and remove the burden from your
  • Picture of Parlance Team Parlance Team
  • 22 Jan 2018
2 min

Switchboard Consolidation in Higher Education

Parlance switchboard consolidation and self-service solutions help higher education institutions improve efficiency & reduce costs.
switchboards solutions parlance
  • Picture of Parlance Team Parlance Team
  • 20 Oct 2017
3 min

Help Desk Help vol. 4 – ID Hidden Improvement

Optimize call management processes, leverage skill-based routing, and increase agent availability with conversational AI.
  • Picture of Parlance Team Parlance Team
  • 12 Oct 2017
2 min

Help Desk Help vol. 3 – First Call Resolution

Speech self-service solutions improve first call resolution rates, deflect calls, and enhance customer and agent experience.
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  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min

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