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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

29 Blogs on Category patient experience

  • Picture of Sheila Kelly Sheila Kelly
  • 07 Aug 2023
< 1 min

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.
  • Picture of Chris Derizzo Chris Derizzo
  • 08 May 2023
2 min

How to Deliver a Seamless Patient Experience When Patients Prefer the Voice Channel

Implementing conversational AI-powered self-service in the voice channel is the solution to delivering a seamless patient experience.
3 ways that conversational ai improves healthcare operations
  • Picture of Nikki Ballinger Nikki Ballinger
  • 28 Apr 2023
4 min

Three Ways Conversational AI Improves Healthcare Operations for Patients and Agents

Conversational AI improves caller experience and lowers operational expenses by upgrading hospital and clinic call management systems.
benefits of automating patient verification
  • Picture of Parlance Team Parlance Team
  • 14 Apr 2023
2 min

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Automate patient verification in your patient access contact center to reduce agent burden and improve the healthcare caller experience.
  • Picture of Annmarie Block Annmarie Block
  • 10 Feb 2023
3 min

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.
  • Picture of Chris Derizzo Chris Derizzo
  • 03 Jun 2022
3 min

Improving Patient Experience with Conversational AI

Conversational AI improves patient experience by allowing them to utilize voice-driven self-service and by freeing up staff to provide care.
  • Picture of Amy Murphy Amy Murphy
  • 31 Aug 2021
5 min

The Role of Speech-Driven Call Routing in Post-Pandemic Patient Access

Parlance is a Nuance Speech Attendant Replacement that guarantees better performance and an enhanced patient experience.
  • Picture of Annmarie Block Annmarie Block
  • 04 Aug 2021
3 min

Speech-enabled call routing allows people who know what they want, to get it quickly

Positive patient experiences are vital to hospitals. Patients who self-serve with speech-enabled call routing are more satisfied.
speech enabled IVR voice driven call routing automated attendant
  • Picture of Ali Karasic Ali Karasic
  • 12 Jul 2021
2 min

Speech-enabled IVRs save time and frustration for health system callers

Intelligent speech technologies save time & promote easier access to healthcare. No more long hold times or frustrating barriers to
  • Picture of Mindy Garber Mindy Garber
  • 09 Dec 2020
3 min

Why Parlance Should Be Your First Choice When You Switch from Nuance SpeechAttendant®

Parlance is the best choice for a Nuance SpeechAttendant replacement. We deliver speech-driven call routing as a managed service +
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  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min

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