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37 Blogs on Category patient experience

Parlance Team

13 May 2020

2 min

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

Simplify the caller experience with Parlance, a Nuance SpeechAttendant® replacement that offers friction-free, speech-driven access.

Ali Karasic

04 May 2020

3 min

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Parlance Relieves Operator Burden and Reduces Caller Wait TimeBoston, MA – April 2020 As health systems across the nation struggle

Parlance Team

25 Oct 2018

2 min

Caller Experience IS Patient Experience

Phone calls are crucial to patient experience. Voice-driven call management elevates interactions & creates cohesive brand experiences.

Ali Karasic

26 Sep 2018

2 min

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer

Parlance Team

26 Apr 2018

2 min

Is IVR Bloat Affecting Your Callers?

IVRs can be unwieldy & bloated, degrading customer satisfaction. Parlance intelligent call handling solutions streamline IVR systems.

Parlance Team

28 Sep 2017

3 min

Help Desk Help vol. 1 – Call Deflection

Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.

Parlance Team

23 Feb 2017

2 min

Lean Part 3: Control over the Queue

Achieve control & sustain improvement in call management using Lean methodology. Kanban makes the case for caller self-service.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors