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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

14 Blogs on Category technology

  • Picture of Chris Derizzo Chris Derizzo
  • 21 May 2025
6 min

Voice AI for Healthcare: The Common-Sense Solution to Modern Patient Communication

In today's fast-paced healthcare environment: patients overwhelmingly prefer to pick up the phone when they need to see a doctor.
  • Picture of Lindsey and Nalin Lindsey and Nalin
  • 14 Nov 2024
6 min

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.
  • Picture of Will Sadkin Will Sadkin
  • 23 Aug 2024
3 min

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.
  • Picture of Scott Gomes Scott Gomes
  • 07 Aug 2024
3 min

How Investing in a Managed Service Helps Healthcare IT Teams

Parlance lifts the burden off your healthcare IT team by introducing conversational AI to the voice channel.
  • Picture of Scott D’entremont Scott D’entremont
  • 05 Jun 2023
3 min

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.
  • Picture of Scott Gomes Scott Gomes
  • 30 Mar 2023
5 min

Your Mission, Should You Choose to Accept it…Keep Healthcare Data Safe!

Protect sensitive patient data and stay compliant with HIPAA regulations. Keep information secure with advanced cybersecurity solutions.
  • Picture of Annmarie Block Annmarie Block
  • 10 Feb 2023
3 min

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.
  • Picture of Sanjay Yadav Sanjay Yadav
  • 10 Oct 2022
5 min

Integrating AGILE Practices in Order to Improve ROI for Health Systems

AGILE project management and speech-enabled call routing benefit the healthcare industry and improve ROI for health systems.
ai voice technology
  • Picture of Amy Murphy Amy Murphy
  • 29 Sep 2022
4 min

AI Voice Technology is a Necessity for Patient Access

Learn how intelligent voice solutions allow callers to speak naturally and connect quickly, enhancing patient access and customer experience.
Dan Nuance Post on LinkedIn Call Routing IVR-Software Solutions featured image
  • Picture of Parlance Team Parlance Team
  • 21 Oct 2021
4 min

Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

Optimize call center performance with natural language processing and speech recognition technology. Enable patients to connect quickly.
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  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min

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