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					In today's fast-paced healthcare environment: patients overwhelmingly prefer to pick up the phone when they need to see a doctor.				
				 
															 
															 
															 
															 
															 
															 
															 
															Parlance Relieves Operator Burden and Reduces Caller Wait TimeBoston, MA – April 2020 As health systems across the nation struggle
 
															 
															A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and
 
															 
															 
															Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors
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