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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
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      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
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      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

12 Blogs on Category call routing

  • Picture of Chris Derizzo Chris Derizzo
  • 21 May 2025
6 min

Voice AI for Healthcare: The Common-Sense Solution to Modern Patient Communication

In today's fast-paced healthcare environment: patients overwhelmingly prefer to pick up the phone when they need to see a doctor.
  • Picture of Chris Derizzo Chris Derizzo
  • 12 Jul 2024
3 min

The High Cost of Inadequate Call Navigation in Healthcare

When a health system's call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.
  • Picture of Claire Franz Claire Franz
  • 12 Jul 2024
3 min

Why Effective Call Navigation is Imperative for Health Systems

Complex call navigation stands between healthcare consumers and the resources they need. This hurts a healthcare brand's reputation.
  • Picture of Sheila Kelly Sheila Kelly
  • 07 Aug 2023
< 1 min

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.
  • Picture of Sheila Kelly Sheila Kelly
  • 16 Aug 2021
2 min

Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

Parlance modern IVRs and IVAs allow callers to direct conversations so patients and caregivers can effectively navigate with their voices.
  • Picture of Annmarie Block Annmarie Block
  • 04 Aug 2021
3 min

Speech-enabled call routing allows people who know what they want, to get it quickly

Positive patient experiences are vital to hospitals. Patients who self-serve with speech-enabled call routing are more satisfied.
  • Picture of Ali Karasic Ali Karasic
  • 12 Oct 2020
< 1 min

Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions

Parlance voice-first call routing applications have become compliant with key Avaya Contact Center solutions.
  • Picture of Ali Karasic Ali Karasic
  • 04 May 2020
3 min

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Parlance Relieves Operator Burden and Reduces Caller Wait TimeBoston, MA – April 2020 As health systems across the nation struggle

  • Picture of Parlance Team Parlance Team
  • 25 Oct 2018
2 min

Caller Experience IS Patient Experience

Phone calls are crucial to patient experience. Voice-driven call management elevates interactions & creates cohesive brand experiences.
  • Picture of Ali Karasic Ali Karasic
  • 06 Sep 2018
2 min

Hospital Sees 7X Improvement in Key CX Metrics

A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and

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  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min

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