Meet Parlance at Upcoming Healthcare Events. Details

Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

Log In
Request a Demo
Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

Healthcare IT Blog

Featured Blogs

GRAPHIC_BLOG_Sanjay_Why the Architecture Behind Your Voice AI Matters as much as the AI itself PARLANCE BLOG (1)
  • Picture of Sanjay Yadav Sanjay Yadav
  • 30 Jun 2026

Why the Architecture Behind Your Voice AI Matters as Much as the AI Itself

Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.
Read Full Blog
6 min
GRAPHIC_Scott D_The Overlooked Oprtunty in Call Cntr Automation AdobeStock_1684488638

The Overlooked Opportunity in Healthcare Call Center Automation

  • November 25, 2025
  • Picture of Scott D’Entremont Scott D’Entremont

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access 

  • October 15, 2024
  • Picture of Kylie Perales Kylie Perales

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

  • August 6, 2024
  • Picture of Michelle Glans Michelle Glans

Empowering Patients with Self-Service to Ease Caller Navigation

  • July 21, 2024
  • Picture of Maryellen Mcdonnell Maryellen Mcdonnell

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

  • August 7, 2023
  • Picture of Sheila Kelly Sheila Kelly

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

  • June 14, 2023
  • Picture of Annmarie Block Annmarie Block

Recent Blogs

  • Picture of Chris Derizzo Chris Derizzo
  • 12 Jul 2024
3 min

The High Cost of Inadequate Call Navigation in Healthcare

When a health system's call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.
  • Picture of Claire Franz Claire Franz
  • 12 Jul 2024
3 min

Why Effective Call Navigation is Imperative for Health Systems

Complex call navigation stands between healthcare consumers and the resources they need. This hurts a healthcare brand's reputation.
  • Picture of Annmarie Block Annmarie Block
  • 28 Jun 2024
4 min

How Health Systems Can Improve Patient Navigation for Each Generation

Each generation has unique preferences, but they all have one thing in common: they want fast service and easy access
  • Picture of Ali Karasic Ali Karasic
  • 16 Jan 2024
3 min

The Importance of Frictionless Self-Service at the Healthcare Digital Front Door

Many consumers prefer the phone when seeking care. The quality of the healthcare front door depends on frictionless self service.
  • Picture of Sheila Kelly Sheila Kelly
  • 07 Aug 2023
< 1 min

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.
  • Picture of Chris Derizzo Chris Derizzo
  • 03 Jul 2023
2 min

Not All Nuance SpeechAttendant® Replacements Are Created Equal

Parlance conversational AI solutions outperform Nuance SpeechAttendant thanks to managed service delivery & a global contact directory.
  • Picture of Annmarie Block Annmarie Block
  • 14 Jun 2023
3 min

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Conversational AI solutions for patient access contact centers automate routine tasks and relieve the burdens of overworked agents.
  • Picture of Nancy Fyrberg Nancy Fyrberg
  • 05 Jun 2023
3 min

Looking for a Replacement for Nuance SpeechAttendant®? Choose Parlance.

After the discontinuation of Nuance SpeechAttendant, Parlance provides a replacement with conversational AI-powered automation.
  • Picture of Scott D’Entremont Scott D’Entremont
  • 05 Jun 2023
3 min

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.
  • Picture of Amy Murphy Amy Murphy
  • 31 May 2023
2 min

Parlance is a Nuance SpeechAttendant® Replacement that Guarantees ROI

Switching from Nuance SpeechAttendant to Parlance guarantees ROI and cost savings for healthcare organizations.
Previous Page1 Page2 Page3 Page4 Page5 Page6 … Page10 Next
  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min
Parlance Logo White

Parlance

400 West Cummings Park,

Suite 2000, Woburn, MA 01801

Connect with us

888-700-6263

[email protected]

LinkedIn

SOLUTIONS

  • Switchboard
  • Contact Center
  • Clinics
  • Speech Attendant
  • Call Routing

INDUSTRIES

  • Healthcare
  • Higher Education
  • Enterprise

RESOURCES

  • Blogs
  • Media
  • Publications
  • Glossary

ABOUT US

  • Why Parlance
  • Meet the Team
  • Careers
Excellence Award
Cisco
Avaya
Mitel
HIPAA
Award 2026

© Copyright 2026 Parlance

Privacy Policy

Security Policy