Healthcare contact center leaders are under more pressure than they have been in a decade. Call volumes continue to rise, while front-office and medical assistant roles remain among the hardest
4 min
Healthcare contact center leaders are under more pressure than they have been in a decade. Call volumes continue to rise, while front-office and medical assistant roles remain among the hardest
Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors
