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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

Healthcare IT Blog

Featured Blogs

GRAPHIC_patient who never called back where healthcare ai falls short
  • Picture of Andre Poole Andre Poole
  • 15 Oct 2026

The Patient Who Never Called Back: Where Healthcare AI Falls Short

Health systems invested in ambient AI first, but patient phone access lagged. See why the front door was skipped and three phone metrics that show the gap.
Read Full Blog
5 min
GRAPHIC_IT-Voice AI Vendor Has a Great Demo

Your Voice AI Vendor Has a Great Demo. Here’s What to Ask After It Ends.

  • August 25, 2026
  • Picture of Scott Gomes Scott Gomes
GRAPHIC_BLOG_Amy_Five Quesions Health Systems Should Ask Before Deploying Agentic AI_PARLANCE

Five Questions Every Health System Should Ask Before Deploying Agentic AI in Their Contact Center

  • July 14, 2026
  • Picture of Amy Murphy Amy Murphy
GRAPHIC_BLOG_knee replacements and AI - PARLANCE (1)

What Do Knee Replacements and AI Have in Common?

  • June 23, 2026
  • Picture of Annmarie Block Annmarie Block
GRAPHIC_BLOG_Scott_What Health Systems Should Demand from Voice AI in 2026

Healthcare Voice AI: 5 Questions to Ask in 2026

  • June 3, 2026
  • Picture of Scott D’Entremont Scott D’Entremont
GRAPHIC_BLOG_Ali_Rising Cost Desperation for American Healthcare Consumers

Rising Cost Desperation: Healthcare’s Financial Crisis for American Consumers

  • December 17, 2025
  • Picture of Ali Karasic Ali Karasic
GRAPHIC_BLOG_Katie_The Vital Role of Phone Communication in Healthcare

The Case for Parlance: Transforming Healthcare Communication with AI

  • December 16, 2025
  • Picture of Katie Cardarelli Katie Cardarelli

Recent Blogs

3 ways that conversational ai improves healthcare operations
  • Picture of Nikki Ballinger Nikki Ballinger
  • 28 Apr 2023
4 min

Three Ways Conversational AI Improves Healthcare Operations for Patients and Agents

Conversational AI improves caller experience and lowers operational expenses by upgrading hospital and clinic call management systems.
  • Picture of Annmarie Block Annmarie Block
  • 24 Apr 2023
2 min

Cut Support Costs While Maintaining Patient Satisfaction in Healthcare — The Right Balance of Conversational AI and Live Support

Combining conversational AI & live support in healthcare allows health systems to improve patient & agent experiences while saving money.
benefits of automating patient verification
  • Picture of Parlance Team Parlance Team
  • 14 Apr 2023
2 min

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Automate patient verification in your patient access contact center to reduce agent burden and improve the healthcare caller experience.
patient access automation
  • Picture of Amy Murphy Amy Murphy
  • 10 Apr 2023
4 min

Patient Access Center Automation: IVR vs. IVA

AI-powered automation helps patient access centers with IVA and IVR technology. Improve first call resolution rates and patient experiences.
  • Picture of Sheila Kelly Sheila Kelly
  • 30 Mar 2023
3 min

Modernizing the voice channel is a quick win

Health systems face immense pressure to cut costs. Improve caller experience and save money by modernizing your voice channel.
  • Picture of Scott Gomes Scott Gomes
  • 30 Mar 2023
5 min

Your Mission, Should You Choose to Accept it…Keep Healthcare Data Safe!

Protect sensitive patient data and stay compliant with HIPAA regulations. Keep information secure with advanced cybersecurity solutions.
Revolutionizing Healthcare Communication with Conversational AI
  • Picture of Will Sadkin Will Sadkin
  • 29 Mar 2023
6 min

Revolutionizing Healthcare Communication with Conversational AI

Conversational AI & speech recognition solutions ease friction in patient access centers, curb hold times, & improve the caller experience.
  • Picture of Chris Derizzo Chris Derizzo
  • 16 Mar 2023
2 min

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

AI-powered automation improves agent retention rates and enhances the patient experience in patient access contact centers.
  • Picture of Parlance Team Parlance Team
  • 16 Mar 2023
4 min

The Value of a Learning Mindset

Parlance values a learning mindset for personal & professional growth. We continue to evolve our managed service to meet customer
  • Picture of Annmarie Block Annmarie Block
  • 10 Feb 2023
3 min

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.
Previous Page1 … Page4 Page5 Page6 Page7 Page8 … Page11 Next
  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

In this webinar: Learn how HCA Healthcare offloads 66% of calls with speech-driven call routing — reducing operator workload and delivering immediate cost savings without
Read Full Blog
2 min
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