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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

29 Blogs on Category patient experience

speech enabled IVR voice driven call routing contact center solutions
  • Picture of Scott D’entremont Scott D’entremont
  • 03 Dec 2020
2 min

Parlance is a Nuance SpeechAttendant® Replacement

Switch from Nuance SpeechAttendant® to Parlance and experience streamlined operations and more callers happily self-serving.
speech enabled IVR voice driven call routing contact center solutions
  • Picture of Ali Karasic Ali Karasic
  • 12 Oct 2020
2 min

Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

Parlance outperforms Nuance SpeechAttendant®. Transform corporate directories into speech-driven tools with a managed service solution.
  • Picture of Parlance Team Parlance Team
  • 13 May 2020
2 min

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

Simplify the caller experience with Parlance, a Nuance SpeechAttendant® replacement that offers friction-free, speech-driven access.
  • Picture of Ali Karasic Ali Karasic
  • 04 May 2020
3 min

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Parlance Relieves Operator Burden and Reduces Caller Wait TimeBoston, MA – April 2020 As health systems across the nation struggle

  • Picture of Parlance Team Parlance Team
  • 25 Oct 2018
2 min

Caller Experience IS Patient Experience

Phone calls are crucial to patient experience. Voice-driven call management elevates interactions & creates cohesive brand experiences.
  • Picture of Ali Karasic Ali Karasic
  • 26 Sep 2018
2 min

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer

  • Picture of Parlance Team Parlance Team
  • 26 Apr 2018
2 min

Is IVR Bloat Affecting Your Callers?

IVRs can be unwieldy & bloated, degrading customer satisfaction. Parlance intelligent call handling solutions streamline IVR systems.
  • Picture of Parlance Team Parlance Team
  • 28 Sep 2017
3 min

Help Desk Help vol. 1 – Call Deflection

Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.
  • Picture of Parlance Team Parlance Team
  • 23 Feb 2017
2 min

Lean Part 3: Control over the Queue

Achieve control & sustain improvement in call management using Lean methodology. Kanban makes the case for caller self-service.
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  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min

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