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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

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Request a Demo
Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Maryellen Featured Team Member

      Maryellen McDonnell, Senior Implementation Project Manager

      At Parlance, Maryellen ensures that every voice AI implementation delivers real, measurable results for patients, for staff, and for the health systems that depend on it. As a Senior Implementation Project Manager, she guides organizations like HCA, Providence Health, and UW Medicine through the full deployment process, turning complex technology into seamless experiences that improve patient access and reduce frustration on the phone.

Healthcare IT Blog

Featured Blogs

GRAPHIC_BLOG_Ali_Patient Trust in Healthcare Voice AI Agents_PARLANCE
  • Picture of Ali Karasic Ali Karasic
  • 24 Jul 2026

Patients Distrust Your AI Because It’s Less Familiar. Give It a Little Time.

Patients still ask for a human agent even when your voice AI works flawlessly. Learn the four things that build lasting patient trust in healthcare voice AI.
Read Full Blog
6 min
GRAPHIC_Scott D_The Overlooked Oprtunty in Call Cntr Automation AdobeStock_1684488638

The Overlooked Opportunity in Healthcare Call Center Automation

  • November 25, 2025
  • Picture of Scott D’Entremont Scott D’Entremont

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access 

  • October 15, 2024
  • Picture of Kylie Perales Kylie Perales

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

  • August 6, 2024
  • Picture of Michelle Glans Michelle Glans

Empowering Patients with Self-Service to Ease Caller Navigation

  • July 21, 2024
  • Picture of Maryellen Mcdonnell Maryellen Mcdonnell

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

  • August 7, 2023
  • Picture of Sheila Kelly Sheila Kelly

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

  • June 14, 2023
  • Picture of Annmarie Block Annmarie Block

Recent Blogs

  • Picture of Chris Derizzo Chris Derizzo
  • 02 Aug 2022
4 min

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

Reduce friction in health systems with IVR & IVA. The right balance of automation & human interaction enhances patient &
  • Picture of Scott D’Entremont Scott D’Entremont
  • 24 Jul 2022
3 min

Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration

Parlance patient connector applications integrate with HL7 systems, connecting families to patient hospital rooms & lifting operator burden.
  • Picture of Parlance Team Parlance Team
  • 03 Jun 2022
3 min

The Resurgence of the Voice Channel

Healthcare organizations can leverage speech-driven tools as a managed service to optimize voice channels for better patient self-service.
  • Picture of Chris Derizzo Chris Derizzo
  • 03 Jun 2022
3 min

Improving Patient Experience with Conversational AI

Conversational AI improves patient experience by allowing them to utilize voice-driven self-service and by freeing up staff to provide care.
Free Up Time For Human Agents To Focus On Complex Patient Post on Linkedin
  • Picture of Annmarie Block Annmarie Block
  • 17 Nov 2021
3 min

IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns

IVAs reduce costs & ensure better patient experiences by handling routine calls & freeing up human agents to focus on
Dan Nuance Post on LinkedIn Call Routing IVR-Software Solutions featured image
  • Picture of Parlance Team Parlance Team
  • 21 Oct 2021
4 min

Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

Optimize call center performance with natural language processing and speech recognition technology. Enable patients to connect quickly.
  • Picture of Amy Murphy Amy Murphy
  • 31 Aug 2021
5 min

The Role of Speech-Driven Call Routing in Post-Pandemic Patient Access

Parlance is a Nuance Speech Attendant Replacement that guarantees better performance and an enhanced patient experience.
  • Picture of Sheila Kelly Sheila Kelly
  • 16 Aug 2021
2 min

Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

Parlance modern IVRs and IVAs allow callers to direct conversations so patients and caregivers can effectively navigate with their voices.
  • Picture of Annmarie Block Annmarie Block
  • 04 Aug 2021
3 min

Speech-enabled call routing allows people who know what they want, to get it quickly

Positive patient experiences are vital to hospitals. Patients who self-serve with speech-enabled call routing are more satisfied.
speech enabled IVR voice driven call routing automated attendant
  • Picture of Ali Karasic Ali Karasic
  • 12 Jul 2021
2 min

Speech-enabled IVRs save time and frustration for health system callers

Intelligent speech technologies save time & promote easier access to healthcare. No more long hold times or frustrating barriers to
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  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min
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