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      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

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      Linton Featured Team Member - Parlance

      Linton Ranson, IT System Administrator

      At Parlance, we execute monthly employee security training programs and real-world phishing simulation campaigns that reduce our vulnerability to threats and ensure operational integrity. Parlance is fiercely committed to safeguarding sensitive patient information and maintaining regulatory compliance standards.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Call Routing
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Glossary
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Linton Featured Team Member - Parlance

      Linton Ranson, IT System Administrator

      At Parlance, we execute monthly employee security training programs and real-world phishing simulation campaigns that reduce our vulnerability to threats and ensure operational integrity. Parlance is fiercely committed to safeguarding sensitive patient information and maintaining regulatory compliance standards.

Healthcare IT Blog

Featured Blogs

GRAPHIC_BLOG_knee replacements and AI - PARLANCE (1)
  • Picture of Annmarie Block Annmarie Block
  • 23 Jun 2026

What Do Knee Replacements and AI Have in Common?

Parlance conversational AI designer explains why managed service partnerships deliver superior outcomes for health systems modernizing voice channels.
Read Full Blog
4 min
GRAPHIC_Scott D_The Overlooked Oprtunty in Call Cntr Automation AdobeStock_1684488638

The Overlooked Opportunity in Healthcare Call Center Automation

  • November 25, 2025
  • Picture of Scott D’Entremont Scott D’Entremont

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access 

  • October 15, 2024
  • Picture of Kylie Perales Kylie Perales

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

  • August 6, 2024
  • Picture of Michelle Glans Michelle Glans

Empowering Patients with Self-Service to Ease Caller Navigation

  • July 21, 2024
  • Picture of Maryellen Mcdonnell Maryellen Mcdonnell

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

  • August 7, 2023
  • Picture of Sheila Kelly Sheila Kelly

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

  • June 14, 2023
  • Picture of Annmarie Block Annmarie Block

Recent Blogs

  • Picture of Parlance Team Parlance Team
  • 18 Oct 2022
4 min

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call
  • Picture of Annmarie Block Annmarie Block
  • 18 Oct 2022
3 min

4 Ways to Speed Up Your Health System’s Digital Transformation

Accelerate your health system's digital transformation. Offload PBX calls with automation and improve patient experience.
  • Picture of Sanjay Yadav Sanjay Yadav
  • 10 Oct 2022
5 min

Integrating AGILE Practices in Order to Improve ROI for Health Systems

AGILE project management and speech-enabled call routing benefit the healthcare industry and improve ROI for health systems.
ai voice technology
  • Picture of Amy Murphy Amy Murphy
  • 29 Sep 2022
4 min

AI Voice Technology is a Necessity for Patient Access

Learn how intelligent voice solutions allow callers to speak naturally and connect quickly, enhancing patient access and customer experience.
  • Picture of Sheila Kelly Sheila Kelly
  • 22 Aug 2022
3 min

Improve Contact Center Operations – A Quick Win

Enhance patient experience, reduce agent burden, and deflect calls with voice-enabled call routing. Optimize your call center with Parlance.
  • Picture of Annmarie Block Annmarie Block
  • 10 Aug 2022
3 min

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare

Reduce staff frustration, ease caller effort, and modernize call handling in your healthcare contact center with AI-powered automation.
  • Picture of Chris Derizzo Chris Derizzo
  • 02 Aug 2022
4 min

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

Reduce friction in health systems with IVR & IVA. The right balance of automation & human interaction enhances patient &
  • Picture of Scott D’Entremont Scott D’Entremont
  • 24 Jul 2022
3 min

Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration

Parlance patient connector applications integrate with HL7 systems, connecting families to patient hospital rooms & lifting operator burden.
  • Picture of Parlance Team Parlance Team
  • 03 Jun 2022
3 min

The Resurgence of the Voice Channel

Healthcare organizations can leverage speech-driven tools as a managed service to optimize voice channels for better patient self-service.
  • Picture of Chris Derizzo Chris Derizzo
  • 03 Jun 2022
3 min

Improving Patient Experience with Conversational AI

Conversational AI improves patient experience by allowing them to utilize voice-driven self-service and by freeing up staff to provide care.
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  • Picture of Ali Karasic Ali Karasic
  • 12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access
Read Full Blog
3 min
Webinar - How Keck Medicine of USC Leverages Conversational AI with Parlance
  • Picture of Ali Karasic Ali Karasic
  • 13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in
Read Full Blog
2 min
  • Picture of Ali Karasic Ali Karasic
  • 06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

Read Full Blog
2 min
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