Healthcare IT Blog

Featured Blogs

Closing the Gap Between a Successful Pilot and a System Patients Rely On

Closing the Gap Between a Successful Pilot and a System Patients Rely On The distance between a successful pilot and a system your patients rely on every day is an

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6 min

Your Voice AI Vendor Has a Great Demo. Here’s What to Ask After It Ends.

Five Questions Every Health System Should Ask Before Deploying Agentic AI in Their Contact Center

What Do Knee Replacements and AI Have in Common?

Healthcare Voice AI: 5 Questions to Ask in 2026

Rising Cost Desperation: Healthcare’s Financial Crisis for American Consumers

The Case for Parlance: Transforming Healthcare Communication with AI

Recent Blogs

Annmarie Block

24 Apr 2023

2 min

Cut Support Costs While Maintaining Patient Satisfaction in Healthcare — The Right Balance of Conversational AI and Live Support

Combining conversational AI & live support in healthcare allows health systems to improve patient & agent experiences while saving money.

Parlance Team

14 Apr 2023

2 min

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Automate patient verification in your patient access contact center to reduce agent burden and improve the healthcare caller experience.

Amy Murphy

10 Apr 2023

4 min

Patient Access Center Automation: IVR vs. IVA

AI-powered automation helps patient access centers with IVA and IVR technology. Improve first call resolution rates and patient experiences.

Sheila Kelly

30 Mar 2023

3 min

Modernizing the voice channel is a quick win

Health systems face immense pressure to cut costs. Improve caller experience and save money by modernizing your voice channel.

Scott Gomes

30 Mar 2023

5 min

Your Mission, Should You Choose to Accept it…Keep Healthcare Data Safe!

Protect sensitive patient data and stay compliant with HIPAA regulations. Keep information secure with advanced cybersecurity solutions.

Will Sadkin

29 Mar 2023

6 min

Revolutionizing Healthcare Communication with Conversational AI

Conversational AI & speech recognition solutions ease friction in patient access centers, curb hold times, & improve the caller experience.

Chris Derizzo

16 Mar 2023

2 min

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

AI-powered automation improves agent retention rates and enhances the patient experience in patient access contact centers.

Parlance Team

16 Mar 2023

4 min

The Value of a Learning Mindset

Parlance values a learning mindset for personal & professional growth. We continue to evolve our managed service to meet customer

Annmarie Block

10 Feb 2023

3 min

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.

Parlance Team

18 Oct 2022

4 min

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

In this webinar: Learn how HCA Healthcare offloads 66% of calls with speech-driven call routing — reducing operator workload and delivering immediate cost savings without

2 min

Meet Parlance at Upcoming Healthcare Events. Details

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Healthcare IT Blog

Featured Blogs

Closing the Gap Between a Successful Pilot and a System Patients Rely On

Your Voice AI Vendor Has a Great Demo. Here’s What to Ask After It Ends.

Five Questions Every Health System Should Ask Before Deploying Agentic AI in Their Contact Center

What Do Knee Replacements and AI Have in Common?

Healthcare Voice AI: 5 Questions to Ask in 2026

Rising Cost Desperation: Healthcare’s Financial Crisis for American Consumers

The Case for Parlance: Transforming Healthcare Communication with AI

Recent Blogs

Cut Support Costs While Maintaining Patient Satisfaction in Healthcare — The Right Balance of Conversational AI and Live Support

The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Patient Access Center Automation: IVR vs. IVA

Modernizing the voice channel is a quick win

Your Mission, Should You Choose to Accept it…Keep Healthcare Data Safe!

Revolutionizing Healthcare Communication with Conversational AI

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

The Value of a Learning Mindset

Can AI Understand “Park the Car in Harvard Yard”?

IVR vs IVA: What’s the Difference?

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: Improve the Call Experience That Patients Have With Your Health System