The High Cost of Inadequate Call Navigation in Healthcare

When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.

Why Effective Call Navigation is Imperative for Health Systems

Complex call navigation stands between healthcare consumers and the resources they need. This hurts a healthcare brand’s reputation.

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call center operations.

4 Ways to Speed Up Your Health System’s Digital Transformation

Accelerate your health system’s digital transformation. Offload PBX calls with automation and improve patient experience.

Improve Contact Center Operations – A Quick Win

Enhance patient experience, reduce agent burden, and deflect calls with voice-enabled call routing. Optimize your call center with Parlance.

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare

Reduce staff frustration, ease caller effort, and modernize call handling in your healthcare contact center with AI-powered automation.

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

Reduce friction in health systems with IVR & IVA. The right balance of automation & human interaction enhances patient & employee experience.