Resources

October 10, 2018

Redefining Customer Care: Hometown Health Elevates the Caller Experience

August 7, 2018

Parlance and DDV Partner to Enhance Automated Caller Experiences

 June 7, 2018

Parlance and Mutare Partner to Transform the Voice Channel


April 4, 2018

Consolidating Switchboards in Higher Education


 

Renown Health Enhances Scheduling with Parlance Applications

 February 27, 2018

Parlance Launches
Call Management
ROI Calculator


 

Texas A&M Consolidates Switchboard Processes with Help From Parlance 


 December 9, 2017

When Key Departments are Disconnected, Callers Suffer


 

Arkansas Children’s Hospital Leverages Parlance Skills Based Routing


October 12, 2017

4 Reasons to Use Speech Self-service in Your Help Desk


 August 23, 2017

When Contact Centers Take Switchboard Calls, Callers Suffer

July 17, 2017

Parlance named “Most Promising Contact Center Technology”


 

Erie County Medical Center and Parlance Partner on CX


July 7, 2017

Taming
Contact Center
Workload


 

Reebok International Turns to Parlance to Manage Internal Calls


February 15, 2017

Can Lean Practices Transform Healthcare Call Management?

November 16, 2016

Video: Arkansas Children’s Hospital Tackles Caller Frustration