Resources November 28, 2018 Webinar: Caller Experience IS Patient Experience October 10, 2018 Webinar: Hometown Health Elevates the Caller Experience August 7, 2018 Parlance and DDV Partner to Enhance Automated Caller Experiences June 7, 2018 Parlance and Mutare Partner to Transform the Voice Channel April 4, 2018 Consolidating Switchboards in Higher Education Renown Health Enhances Scheduling with Parlance Applications February 27, 2018 Parlance Launches Call Management ROI Calculator Texas A&M Consolidates Switchboard Processes with Help From Parlance December 9, 2017 When Key Departments are Disconnected, Callers Suffer Arkansas Children’s Hospital Leverages Parlance Skills Based Routing October 12, 2017 4 Reasons to Use Speech Self-service in Your Help Desk August 23, 2017 When Contact Centers Take Switchboard Calls, Callers Suffer July 17, 2017 Parlance named “Most Promising Contact Center Technology” Erie County Medical Center and Parlance Partner on CX July 7, 2017 Taming Contact Center Workload Reebok International Turns to Parlance to Manage Internal Calls February 15, 2017 Can Lean Practices Transform Healthcare Call Management? November 16, 2016 Video: Arkansas Children’s Hospital Tackles Caller Frustration